Frequently Asked Questions

Can lenders view my credit file?

ADS does not access your credit file when you submit a loan request or engage with the platform. Generally, lenders will need consent from individuals to access their credit report externally.

What information is visible to lenders?

The only information that is visible to lenders is your loan request information (how much is needed, type of loan, description, location) as well as your contact details and reference documents attached in the platform.

I didn't find a solution for my loan request that I posted. What should I do?

If you have not found a solution for your loan request, you can delete it and post a new one with further information or a rewritten description, to increase your chance of getting more responses. A new loan request is checked by ADS again before Finance Providers can see it.

What lenders and brokers do you have on your platform?

We have a number of non-bank, bank and brokers registered on our platform looking for an efficient way to connect with prospective customers. You can view our lenders through the "Search Finance" page on our website.

I am a lender, why can't I message any borrowers/brokers in regards to their loan request?

Once you have registered as a User (lender or broker) on our platform, the ADS team will review and verify your account in order to maintain the quality of the platform and avoid any spam. This process can take up to 24 hours and while your profile is under review, you can only view the loan requests, but not contact any borrowers/brokers directly.

Once your account has been verified, you will receive an email notifying you, and from there you will be able to message borrowers/brokers.

I am a lender, how do I message borrowers/brokers?

If you see a loan request that you are interested in, once verified, message the borrowers/brokers directly through our platform in order to further discuss the loan request. You will receive emails notifying you when the borrower/broker has replied to your message, which then you will log into the platform and continue the conversation.

Why should I upload a product sheet?

By uploading a product sheet to your lender profile on our platform, borrowers/brokers are able to see a summary of your company and products to give them more information. It is also free advertising for your company and can bring more traffic to your business.

Do I have to register to connect with borrowers/brokers?

YES! In order to message borrowers/brokers in regards to their loan requests that are posted, you need to register on our platform as a lender or broker.

What do I do if there is a technical issue with the platform?

If you have come across a technical issue with the platform, please contact us via email: [email protected] or call us +61 2 9056 8281 so we can fix the issue immediately.

I would like to leave some feedback regarding my experience with the platform. Where can I do so?

Thank you for taking the time to leave some feedback, it is greatly appreciated. We rely on user feedback to ensure your experience with the platform is excellent in order to make improvements where needed. If you wish to leave detailed feedback, please send us an email: [email protected]

I wish to close my account. How do I do so?

We are sorry to see you go! You can close your account anytime through your User Portal when you are logged in.

Are all my loan requests under the same account?

All the loan requests that you have posted to our platform are under the same account. The email you use the first time to post a loan request, will be the same for all loan requests to ensure they are all under the same account. This email address is your username and will give you access to your dashboard on our platform.

How can I post a loan request?

Fill out the form on our website where you will be able to post a loan request to our platform. You need to outline how much is needed, the type of loan and a description which will then be available to our entire distribution of lenders and brokers to view. If these lenders or brokers on our platform can assist you with your loan request, they will message you directly to help with a solution through our platform.

I received an email about a request for more information about my loan. Why?

We send you an email to request more information about the loan request you posted on our platform. For more suitable responses from multiple lenders or brokers, please reply to this email with some additional information about your loan request, which will save time eliminating back and forth messaging between both parties. Any information provided here will automatically be added to this loan request and is ONLY available for our registered users to view.

Can I edit my loan request after posting?

No. Once a loan request is posted it cannot be edited, because ADS checks every loan request before Finance Providers see it. To change a loan request, delete it and post a new one. You can delete it from My Loan Requests. If something has changed, you can also tell the Finance Provider you are already talking to.

Why can't I see my loan request on the platform?

If you have submitted your loan within the past hour, there may be a delay in seeing your loan on the ADS Platform as our system updates.

Who can I contact on this platform?

Non-banks, brokers, banks. You can select who you wish to be contacted by!

How do I get contacted by non-banks, brokers or banks?

They will contact you via our platform in the messaging system. Once you get a message, you will receive an email notifying that you have received a new message.

How do I message?

To reply to any message, please log into your dashboard, click messages and reply through the messaging system or alternatively just reply to the email - it will automatically be stored into the messaging system.

Why haven't I received any messages from finance providers?

Not all loan requests can be financed. Try to create new loan request to provide further information including collateral and income evidence.

How can I ensure my loan request receives many responses?

Generally, non-banks, brokers or banks are looking for loan requests that are well presented and by uploading as much information as possible about the loan request and specifying the details, it has a better chance at getting more responses.

How can I see if anyone has viewed my loan request?

On your dashboard in our platform, there is status indication on every loan request submitted. You will be able to view statistics regarding that particular loan request. You will be able to see how many people viewed the loan request, when was the last time the loan was viewed etc.

How do I know if my loan request is activated and visible?

After you post your loan request to our platform, you will receive a confirmation email which will explain that your loan request has been reviewed and approved and is now available for users to view and contact you directly.

Why haven't I been contacted by anyone? It has been 24 hours!

If you have not received any messages from any lenders or brokers and your loan request has been posted for 24 hours there are many reasons as to why this is happening. Some loan requests are more difficult than others, and take longer to respond to, meaning it may take longer than 24 hours for a lender to message you. The "24 hours" time frame generally excludes weekends and public holidays as we cannot confirm that users will be active on the platform during those times.

What is the rate of being contacted, and how do I increase my chances of being contacted?

Generally, the rate of being contacted is within 24 hours, however it depends on the type of loan request as some loan requests are more difficult than others and require more attention. In order to increase your chances of being contacted by multiple lenders or brokers, include as much information as you can about your loan.